Return Policy

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We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from Ecoeaatelierox.

Return Period

You have 30 days from the date of delivery to initiate a return for eligible items. The return period begins on the day you receive the product. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Return Conditions

To qualify for a return, the following conditions must be met:

• The item must be in its original, unused condition
• All original tags, labels, and packaging must be intact
• The item must not show signs of wear, damage, or alteration
• Proof of purchase must be provided
• The return must be initiated within the 30-day return period

Items that do not meet these conditions may be refused or subject to a restocking fee.

Cost of Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error, such as:

• Receiving a defective or damaged item
• Receiving the wrong item
• An error in the order fulfillment process

In such cases, we will provide a prepaid return shipping label or reimburse your return shipping costs. For all other returns, customers are responsible for return shipping fees.

Return Process

To initiate a return, please follow these steps:

1. Contact us within 30 days of delivery using the contact information provided below
2. Provide your order number and reason for return
3. We will provide you with return instructions and, if applicable, a return authorization number
4. Package the item securely in its original packaging, including all original tags and labels
5. Ship the item to the address provided in the return instructions
6. We recommend using a trackable shipping method and retaining proof of shipment

Once we receive and inspect the returned item, we will process your refund or exchange within 5-10 business days.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized items
• Items that have been used, washed, or altered
• Items without original packaging or tags
• Items damaged due to misuse or normal wear and tear
• Items returned after the 30-day return period
• Items purchased from third-party sellers or marketplaces

General Legal Requirements

This Return Policy complies with applicable consumer protection laws. If you are located in a jurisdiction that provides additional return rights, those rights are in addition to the terms outlined in this policy. Nothing in this policy limits your statutory rights as a consumer.

If you believe a product is defective or does not conform to its description, you may have additional rights under applicable warranty or consumer protection laws. Please contact us to discuss your specific situation.

Order Cancellation Policy

You may cancel an order before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with this Return Policy.

To cancel an order, please contact us as soon as possible using the contact information provided below. If the order has already been processed or shipped, you will need to follow the return process instead.

If you cancel an order before shipment, we will issue a full refund to your original payment method within 5-10 business days.

Refund Procedure

Refunds will be processed to the original payment method used for the purchase. The refund amount will include the purchase price of the item, excluding original shipping costs unless the return is due to our error.

Processing times:

• Refund processing begins after we receive and inspect the returned item
• Refunds are typically processed within 5-10 business days
• It may take additional time for the refund to appear in your account, depending on your payment method and financial institution

If you do not receive your refund within the expected timeframe, please contact us or your payment provider.

In the case of exchanges, we will ship the replacement item once the original item is received and approved. If the replacement item is of different value, we will process the appropriate price adjustment.

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Ecoeaatelierox
Studio, San Antonio, TX 78204, United States
Email: message@ecoeaatelierox.world
Phone: +1 210 987 7055

When contacting us about a return, please include your order number and a detailed description of the issue or reason for return.